Expert Brocade Support at Your Fingertips
Support Now – Your Trusted Brocade Support Delivery Partner
At Support Now, we pride ourselves on being more than just a service provider; we’re your strategic partner in network excellence. As a Brocade Support Delivery Partner, we’re uniquely positioned to offer unparalleled support and maintenance services. Our commitment to your network’s success is unwavering, ensuring that you receive the highest level of expertise and care.
Tailored Support Solutions
- Understanding Your Network: Every network has its unique challenges and requirements. At Support Now, we dive deep to understand your specific needs, providing tailored solutions that fit perfectly with your network architecture.
- Customised Approach: Whether it’s proactive maintenance or responsive troubleshooting, our services are designed to adapt to your network’s evolving demands.
Direct Brocade Expertise
- Exclusive Access: As a Brocade Support Delivery Partner, we offer you direct access to specialised Brocade expertise. This means quicker resolutions, advanced insights, and a deeper understanding of your Brocade products and solutions.
- Enhanced Collaboration: Our close collaboration with Brocade ensures that you benefit from the latest advancements and support methodologies, keeping your network at the forefront of technology.
Unmatched Service Quality
- Commitment to Excellence: Our team of certified professionals is committed to delivering service excellence. We don’t just solve problems; we enhance your network’s performance and reliability.
- Consistent Support: Experience the peace of mind that comes with consistent, high-quality support. From regular updates to emergency assistance, we’re here for you every step of the way.
Support Now's Role as a Brocade Partner
Support Now’s selection as a Brocade Support Delivery Partner marks a significant milestone in our journey of technological excellence and customer service. This prestigious partnership is a testament to our unwavering commitment to quality, innovation, and expertise in the field of storage networking.
1. A Mark of Excellence
Being chosen as a Brocade Support Delivery Partner is not just an achievement but a recognition of our capabilities and dedication. It highlights our ability to meet and exceed the stringent standards set by Brocade, a global leader in storage networking technologies.
2. Expertise in Complex SAN Environments
Our role as a Brocade partner is deeply rooted in our extensive experience and profound knowledge of large, complex SAN environments. We understand the intricacies and challenges that come with managing and supporting sophisticated storage networks. Our team of experts is equipped with advanced skills in deploying, managing, and troubleshooting Brocade’s comprehensive range of products.
Services Overview
At Support Now, our service offerings are designed to ensure optimal performance and reliability of your Brocade network infrastructure. Our expertise as a Brocade Support Delivery Partner enables us to deliver specialised support services tailored to your specific needs.
First Line Support
- Immediate Assistance: Our first line support provides you with immediate assistance for initial diagnostics and troubleshooting. We address common issues swiftly, ensuring minimal downtime and disruption to your network.
- Expert Guidance: Our team of skilled professionals offers expert guidance, helping you navigate through minor technical challenges efficiently.
Second Line Support
- Advanced Troubleshooting: When issues are more complex, our second line support steps in with advanced troubleshooting techniques. We delve deeper into the problem, employing specialised knowledge to resolve intricate network challenges.
- Dedicated Support: This level of support ensures that you receive dedicated attention from our experienced technicians, focused on resolving your specific issues with precision and expertise.
Direct Escalation to Brocade
- Seamless Integration: In cases where further expertise is needed, we provide direct escalation to Brocade. This ensures a seamless integration of services and access to Brocade’s advanced support resources.
- Expert Collaboration: Our close collaboration with Brocade’s technical teams guarantees that complex issues are addressed with the highest level of expertise, leveraging Brocade’s vast experience and resources.
Proactive Maintenance
- Preventive Care: Our proactive maintenance services are designed to prevent issues before they occur. Regular system checks and updates ensure your network operates at its best.
- Long-Term Health: By identifying and addressing potential problems early, we help maintain the long-term health and efficiency of your Brocade environment.
Customized Service Plans
- Tailored to Your Needs: We understand that each network is unique. Our customized service plans are designed to meet the specific requirements of your Brocade infrastructure.
- Flexible Options: Whether you need comprehensive coverage or specific targeted support, our flexible service plans offer the right level of support to match your business needs.
Commitment to Service Excellence
Unwavering Dedication to Quality
Brocade-Backed Expertise in Every Interaction
Ensuring Peak Performance with Proactive Support
Tailored Solutions, Superior Outcomes
Continual Innovation for Future-Ready Networks
Customer-Centric Approach for Unmatched Satisfaction
Brocade’s Market Approach
Brocade’s evolution in support services showcases a dynamic and responsive approach to the ever-changing landscape of storage networking. Central to this evolution is the implementation of the Brocade Support Delivery Partner (SDP) program, a strategic initiative that reflects Brocade’s commitment to delivering exceptional support through a global network of skilled partners.
Expanding Access to Expertise
Historically, Brocade’s support services were primarily channeled through Original Equipment Manufacturers (OEMs). The SDP program represents a significant shift, broadening the availability of expert support directly to a wider range of customers, beyond the traditional OEM framework.
Meeting Global Demand
The launch of the SDP program in 2022 was a response to the growing demand for specialised support in non-Tier-1 regions. This initiative has effectively democratised access to high-level support services, allowing customers worldwide to benefit from Brocade’s industry-leading expertise.
Selective Partnership for Quality Assurance
Becoming a Brocade SDP requires a proven track record in implementing, supporting, and troubleshooting Brocade’s diverse technologies. This selective process ensures that only the most capable and experienced service providers, like Support Now, are entrusted with delivering Brocade’s premium support.
Enhanced Customer Experience
The SDP program is designed not only to extend the reach of Brocade’s support services but also to enhance the overall customer experience. Clients benefit from localised, personalised, and highly responsive support, ensuring their storage networks operate at peak efficiency and reliability.
Why Choose Support Now for Brocade Support?
Proven Expertise in Brocade Technologies
Decades of Experience: Our team boasts years of hands-on experience with Brocade’s suite of products and technologies. This deep-rooted knowledge ensures that we understand the intricacies of your Brocade infrastructure like no one else.
Tailored Support for Unique Requirements
Customised Solutions: Recognising that every network is unique, we offer customised support plans tailored to your specific needs and challenges, ensuring a perfect fit for your business.
Unmatched Technical Proficiency
Certified Professionals: At Support Now, our technical staff are certified in Brocade technologies. They undergo regular training to stay at the forefront of the latest advancements, ensuring they are well-equipped to handle any challenge.
Direct Access to Brocade Resources
Exclusive Partnership Benefits: As a Brocade Support Delivery Partner, we provide direct access to Brocade’s resources and expertise. This partnership allows us to bring you the latest solutions and insights straight from the source.
Commitment to Quality and Excellence
High Service Standards: We’re not just about fixing problems; we’re committed to maintaining high service standards. Our dedication to quality is reflected in every interaction and solution we provide, aiming for excellence in all we do.
Proactive and Preventative Approach
Beyond Problem-Solving: Our approach is not just reactive; we believe in proactive and preventative measures to ensure the longevity and efficiency of your network, reducing the likelihood of future issues.
We're Here To Help!
Office
3 Georgian Crescent West
Bryanston
2021
Hours
M-F: 8am – 5pm
S-S: Closed
Call Us
+27 861 777 372