Support Now: Your Trusted Technology Partner
About Us
Supporting & Consulting Since 2016
Welcome to Support Now! Where technology meets expertise to elevate your business infrastructure. We’re not just a service provider; we’re your strategic ally in navigating the complex world of data management and storage solutions.
Our Journey with Brocade:
Leading the Way in Storage Networking
As a proud Brocade Support Delivery Partner, our journey reflects a commitment to excellence. Brocade, a global leader in storage networking, resonates with our ethos of delivering top-tier solutions. Their specialisation in Fibre Channel storage networking products, including their groundbreaking Gen 7 technology, aligns seamlessly with our service spectrum.
Historically, Brocade’s offerings were funneled through OEMs, limiting direct support options. But why settle for one-size-fits-all? Recognizing this, Brocade introduced the Support Delivery Partner program in 2022, and yes, you guessed it – Support Now was at the forefront, chosen for our unrivaled expertise in storage area network environments. This means you get direct Brocade support, with us handling your first and second-line queries and a direct line to Brocade’s advanced engineering solutions.
Innovation at Its Core
Breaking Boundaries
Acts as an extension to the OEM support organisation
Have direct access to OEM support and 3rd line support channels
Provide local OEM Service Level Agreements
Keep onsite spares & manage RMA process
Manage the OEM support calls on behalf of the customer
Commvault: Data Management Redefined
As a Commvault Authorised Support Partner (CASP), we empower your data management like never before. Commvault’s cutting-edge software offers a comprehensive approach to data backup, recovery, and management – and we bring this powerhouse directly to you.
Data is King
In today’s digital realm, data reigns supreme, and at Support Now, we’re committed to guarding this royal treasure with utmost dedication. As a trusted Commvault Authorised Support Partner, we understand the value of your data and the importance of keeping it secure, accessible, and optimised. Our expertise lies in crafting bespoke data management solutions that not only safeguard your digital assets but also enhance their efficiency. We’re not just technicians; we’re custodians of your data kingdom, tirelessly working behind the scenes to ensure that your information – the lifeblood of your business – is always protected, always ready. With our support, you can focus on ruling your business domain, assured that your data is in the safe hands of experienced knights in the technology arena.
Flexibility at Your Fingertips
Our partnership with Commvault means you get more than just software; you get choices. Whether it’s Basic or Enterprise-level support you need, our team is equipped to deliver 24/7, ensuring your data is always secure, always accessible.
NEC HYDRAstor: A Legacy of Excellence
At Support Now, we’re proud to be at the forefront of the storage revolution, championing a partnership with NEC HYDRAstor that sets new benchmarks in data storage excellence. Our collaboration is more than just an alliance; it’s a fusion of NEC’s groundbreaking HYDRAstor technology and our rich experience spanning over a decade. HYDRAstor’s advanced disk-based grid storage system, renowned for its scalability and efficiency, dovetails perfectly with our ethos of delivering tailored, cutting-edge storage solutions. We’re not just offering a product; we’re providing a comprehensive storage experience, meticulously designed to meet the evolving needs of businesses in the digital age. Join us as we delve into the world of HYDRAstor, where innovation meets reliability, and every storage challenge is met with an efficient, custom-built solution.
Redefining Storage Solutions
Our collaboration with NEC HYDRAstor positions us uniquely in the storage landscape. This innovative disk-based grid storage system, complemented by our decade-long experience and direct access to NEC’s development teams, allows us to offer unparalleled support and service.
Tailored to Your Needs
Whether it’s Basic or Premium Support, our understanding of the intricacies of HYDRAstor systems ensures your business enjoys optimised, efficient storage solutions. Plus, with our HVIEW product, monitoring and reporting are simplified, giving you a clear view of your operational landscape.
Why Support Now?
- Experience and Expertise: We don’t just deliver services; we offer a partnership built on a deep understanding of your business needs.
- Global Standards, Local Understanding: Our international presence, combined with a keen insight into regional requirements, means you get the best of both worlds.
- Dedicated Support: Our team is your team. From troubleshooting to strategic planning.
We’re here to ensure your technology infrastructure runs smoothly, efficiently, and in line with your business goals.
Our Promise to You
As Support Now, we don’t just promise solutions; we deliver a commitment to excellence. Partnering with industry giants like Brocade, Commvault, and NEC HYDRAstor, we bring a wealth of experience and a track record of success to your doorstep. Our promise is simple: world-class support, tailored to your unique business environment.
Looking Ahead: The Support Now Vision
In a world where technology constantly evolves, staying ahead is not just an option; it’s a necessity. At Support Now, our vision is to be more than a service provider; we aim to be a catalyst for your growth, adapting and evolving with your business.
We’re excited to embark on this journey with you, leveraging our partnerships and expertise to pave the way for a future where your business doesn’t just succeed – it thrives.
Join us at Support Now, where your business needs meet our expertise. Together, let’s unlock the full potential of your technology infrastructure.
We're Here To Help!
Office
3 Georgian Crescent West
Bryanston
2021
Hours
M-F: 8am – 5pm
S-S: Closed
Call Us
+27 861 777 372