Commvault Authorised Support Partner (CASP) - Support Now
Expert Data Management with Commvault CASP
Your Trusted Partner in Data Protection – Since 2021
Welcome to the world of Commvault Authorised Support Partners (CASP), where cutting-edge data protection meets unparalleled support. CASP isn’t just a service; it’s a partnership that transforms how you manage, protect, and leverage your data. As a CASP, we’re not just providers; we’re your data allies, ensuring your digital assets are always secure, easily recoverable, and perpetually optimised. Whether it’s safeguarding against data loss or navigating the complexities of cloud infrastructure, CASP is your one-stop solution. Embrace the future of data management with CASP – where your data’s potential is unlocked, and its security, uncompromised.
CASP Services Offered
Complete Backup and Recovery
24/7 Support
Round-the-clock assistance ensuring continuous protection and immediate response.
HyperScale
Effortlessly adapts to your growing data needs, HyperScale’s scalable architecture ensures efficient data management with ease and reliability.
Orchestrate Disaster Recovery
Orchestrate service provides robust disaster recovery solutions, minimizing downtime, protecting against data loss.
Activate Analytics
Activate Analytics offers powerful insights, helping you make informed decisions for better business outcomes.
Support Options: CASP-B vs. CASP-E: Choosing the Right Support for Your Needs
In assessing the support options offered by Commvault, two primary choices emerge: CASP-B (Basic) and CASP-E (Enterprise). While CASP-B focuses on basic, essential support tailored to standard needs, CASP-E offers a comprehensive, customisable support solution, ensuring direct escalation to Commvault anytime, thus providing global coverage irrespective of the CommServe® system’s location.
CASP-B
CASP-B is tailored for businesses operating within standard hours, offering 5×12 business hour support with partner escalation available during these hours. It’s an ideal fit for small to medium-sized enterprises seeking timely, yet standard support solutions.
CASP-E
In contrast, CASP-E provides round-the-clock, 24x7x365 support, catering to businesses that require immediate and constant assistance. This option is particularly suited to large enterprises or those with critical operations, where support needs can arise anytime, regardless of geographic location.
Local Expertise, Global Standards
Why Choose Support Now as Your CASP
At Support Now, we blend local expertise with global standards to deliver unparalleled support as your Commvault Authorised Support Partner (CASP). Here’s why choosing us makes a difference:
Localised Support for Global Needs
We understand that every region has its unique challenges. Our local support teams are not just experts in Commvault solutions; they’re also part of your community, ensuring tailored support that understands your specific needs.
Reduced Communication Delays
Say goodbye to long waits and delayed responses. Our presence in your locality means we’re always ready to respond promptly, ensuring your issues are addressed swiftly and effectively.
Expertise in Your Language
Communication is key in support services. Our team speaks your language, both technically and literally, ensuring clarity and understanding in every interaction.
Custom Solutions for Diverse Needs
Your business is unique, and so are your data management needs. We don’t just offer solutions; we customise them to fit your specific requirements, ensuring optimal performance and efficiency.
Accelerated Time to Resolution
With our expert teams on the ground, we significantly reduce the time it takes to resolve issues, minimising downtime and keeping your operations smooth and uninterrupted.
Commitment to Excellence
As a carefully selected CASP, we embody Commvault’s commitment to excellence. Our support services are continuously refined to meet and exceed industry-leading standards.
Empowerment through Knowledge
We believe in empowering our customers. Beyond just resolving issues, we provide insights and knowledge transfer, enabling you to make informed decisions about your data management strategies.
Partnership Beyond Support
Choosing Support Now is more than just selecting a support provider; it’s forming a partnership that grows with your business, ensuring your data management infrastructure evolves and scales according to your changing needs.
We're Here To Help!
Office
3 Georgian Crescent West
Bryanston
2021
Hours
M-F: 8am – 5pm
S-S: Closed
Call Us
+27 861 777 372