NEC HYDRAstor - Expert Support Services
Empowering Your Data with NEC HYDRAstor
At the heart of HYDRAstor lies its unique architecture, seamlessly combining scalability with efficiency. This innovative system is tailored to meet the ever-evolving demands of data backup and archiving. Whether you’re handling massive data growth or need a reliable solution for long-term data retention, HYDRAstor is your go-to choice. Engineered by NEC, a leader in information technology, HYDRAstor represents a paradigm shift in how we think about data storage, offering unparalleled flexibility and performance. Get ready to experience storage without limits!
Key Features of NEC HYDRAstor
Global Data Deduplication
Experience the cutting-edge of efficiency with HYDRAstor’s global data deduplication technology. This feature significantly reduces storage requirements by eliminating redundant data across the entire system, ensuring your storage is as lean and efficient as possible.
Scalability Up to 100+ Nodes
Ready to grow with your needs, HYDRAstor offers unmatched scalability. Start with what you need and expand up to 100+ nodes seamlessly. This flexibility ensures that your data storage capabilities can keep pace with your business’s expansion, without any hiccups.
Advanced Software Features
HYDRAstor isn’t just about storage; it’s about secure, smart storage. With features like variable block size, Rabin fingerprinting, erasure codes, and data encryption, HYDRAstor offers a comprehensive suite of advanced software tools. These features work together to optimise storage efficiency, enhance data security, and ensure the integrity and accessibility of your data.
Why choose Support Now for NEC HYDRAstor?
- Experience: A Decade of Mastery At Support Now, we bring over a decade of hands-on experience with NEC HYDRAstor. Our journey with this advanced storage solution has equipped us with deep insights and unmatched expertise. From setup to support, our team has navigated various complexities and challenges, ensuring that we can handle any scenario with confidence. When you choose Support Now, you’re not just selecting a service provider; you’re partnering with seasoned experts who understand every nuance of NEC HYDRAstor.
- Direct Access: Your Gateway to Innovators As a Support Now client, you gain a direct line to the NEC HYDRAstor development teams. This privileged access means your feedback and concerns are heard at the highest level, ensuring quick and effective resolutions. It also keeps us at the forefront of the latest advancements and updates, allowing us to provide state-of-the-art solutions. Our close relationship with the NEC teams underscores our commitment to delivering the best possible service.
- Cultural Insight: Bridging Gaps, Enhancing Support Understanding the subtleties of Japanese business culture gives us an edge in facilitating smooth interactions with NEC Japan. This cultural insight is vital for efficient communication and problem-solving, ensuring that any cultural or language barriers are minimised. Our ability to navigate these nuances not only speeds up support processes but also fosters a more harmonious and productive relationship with NEC. This means you receive support that is not just technically sound but also culturally attuned.
Basic Support Services: Reliable and Responsive
In an ever-evolving digital landscape, having dependable support is crucial. Our Basic Support Services are designed to provide you with comprehensive, business-hour coverage, ensuring that your NEC HYDRAstor system remains operational and efficient. Tailored to meet the needs of businesses seeking reliable support during standard working hours, our services ensure you have access to expert assistance when you need it the most. Here’s how we make a difference:
1. 5 x 12 Business Hour Coverage
Dedicated Support Team
Our team of experts is on standby during business hours to address your needs promptly. This dedicated approach means you receive personalised attention and swift solutions to any issues that arise.
Partner Escalation Options
In cases where additional expertise is needed, we offer escalation options to higher-level support within our network. This ensures that even the most complex issues are resolved efficiently.
2. Support Tailored to Your Location
Geographically Aware Support
Our support services are designed to be location-sensitive, ensuring that the coverage you receive is tailored to the specific needs and time zone of your HYDRAstor Grid location.
Localised Problem-Solving
We understand that different regions have unique challenges. That’s why our team is equipped to provide solutions that are not only technically sound but also suitable for your specific geographic context.
Our Partnership with NEC: A Legacy of Excellence
At Support Now, our partnership with NEC and our role in supporting HYDRAstor is a testament to our commitment, expertise, and the trust we’ve built over the years. Here’s a deeper dive into this enduring relationship:
A History Rooted in Success
Since 2013, Support Now has proudly stood as a NEC HYDRAstor Support Partner. This long-standing relationship isn’t just about the years passed; it’s about the milestones achieved and the countless challenges we’ve overcome together. Our journey with NEC HYDRAstor has been marked by continuous learning, adaptation, and growth, reflecting our dedication to staying at the forefront of storage technology and support services.
The Exclusivity of Our Partnership
Support Now is not just a partner; we are the only authorised NEC HYDRAstor support partner internationally. This exclusivity is a badge of honor and a responsibility we take seriously. It represents a unique trust placed in us by NEC, acknowledging our unmatched expertise and our ability to provide the highest level of service. As the sole international ambassador of NEC HYDRAstor support, we ensure that each of our clients experiences the same level of quality and reliability that NEC Japan is renowned for.
Benefits of our Exclusive Partnership
Direct Access to Innovations: Being the exclusive partner means we have first-hand access to the latest HYDRAstor developments and updates. Our clients benefit from this direct line to innovation, receiving the most advanced solutions promptly.
Tailored Solutions: Our unique position allows us to offer solutions that are specifically designed for international markets. We understand the global landscape of data storage and are equipped to provide support that addresses diverse and dynamic needs.
HVIEW – Advanced Monitoring and Reporting for HYDRAstor
In the complex world of data storage and management, staying ahead of potential issues is key. HVIEW, our bespoke monitoring and reporting tool, is engineered specifically for HYDRAstor environments. Here’s how HVIEW transforms your operational monitoring:
Hourly Updates and Monitoring
HVIEW provides a live view of your HYDRAstor environment. It continuously monitors system performance, health, and capacity utilisation. This hourly surveillance means you can swiftly identify and address issues before they escalate, ensuring uninterrupted data availability.
Intuitive Reporting
Understanding your storage shouldn’t require a degree in data science. HVIEW simplifies this with clear, concise reports. These reports offer insights into system trends, performance metrics, and predictive analysis. This level of detail empowers you to make informed decisions about your storage needs and plan proactively for future requirements.
User-Friendly Interface
We designed HVIEW with user experience in mind. Its interface is intuitive and easy to navigate, making it accessible even for those who aren’t tech-savvy. This ease of use ensures that you can leverage the full potential of HVIEW without a steep learning curve.
Customisable Alerts
Tailor HVIEW to meet your specific monitoring needs. Set up customisable alerts for various parameters like capacity thresholds, system health, and performance metrics. These alerts keep you informed and ready to act, providing peace of mind that your data is under vigilant watch.
Automated Reporting
HVIEW automates the generation of regular reports, saving you time and effort. Schedule daily, weekly, or monthly reports to get a consistent overview of your storage environment. This automation ensures you’re always on top of your data storage status without the need for manual checks.
We're Here To Help!
Office
3 Georgian Crescent West
Bryanston
2021
Hours
M-F: 8am – 5pm
S-S: Closed
Call Us
+27 861 777 372