{"id":11,"date":"2022-01-31T16:19:03","date_gmt":"2022-01-31T14:19:03","guid":{"rendered":"https:\/\/www.supportnow.co.za\/?page_id=11"},"modified":"2024-11-20T12:02:10","modified_gmt":"2024-11-20T10:02:10","slug":"services","status":"publish","type":"page","link":"https:\/\/www.supportnow.co.za\/?page_id=11","title":{"rendered":"Authorised Service Providers"},"content":{"rendered":"<p><div class=\"et_d4_element et_pb_section et_pb_section_0 et_pb_with_background  et_pb_css_mix_blend_mode et_pb_fullwidth_section et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<section class=\"et_pb_module et_d4_element et_pb_fullwidth_header et_pb_fullwidth_header_0 et_hover_enabled  et_pb_css_mix_blend_mode et_pb_text_align_center et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_fullwidth_header_container center\">\n\t\t\t\t\t<div class=\"header-content-container center\">\n\t\t\t\t\t<div class=\"header-content\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<h1 class=\"et_pb_module_header\">Authorised Service Providers<\/h1>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_header_content_wrapper\"><\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"et_pb_fullwidth_header_overlay\"><\/div>\n\t\t\t\t<div class=\"et_pb_fullwidth_header_scroll\"><\/div>\n\t\t\t<\/section>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_1  et_pb_css_mix_blend_mode et_section_specialty et_section_transparent et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_block_row et_d4_element et_pb_gutters2\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_0    et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_0 et_animated  et_pb_text_align_right  et_pb_blurb_position_top et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><a href=\"mailto:info@supportnow.co.za\">Get A Free Quote<\/a><\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_1   et_pb_specialty_column  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row_inner et_pb_row_inner_0  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_4 et_d4_element et_pb_column_inner et_pb_column_inner_0  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_button_module_wrapper et_pb_button_0_wrapper et_pb_button_alignment_center et_pb_module \">\n\t\t\t\t<a class=\"et_pb_button et_d4_element et_pb_button_0 et_animated et_hover_enabled et_pb_bg_layout_light et_block_module\" href=\"https:\/\/www.supportnow.co.za\/?page_id=8\">learn more<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_4 et_d4_element et_pb_column_inner et_pb_column_inner_1  et_pb_css_mix_blend_mode et-last-child et_block_column et_pb_column_empty\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_2  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_0  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_2  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_0  et_pb_text_align_center et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>SERVICES<\/p>\n<h2>Core Focus<\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_1  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p style=\"text-align: center;\">The Support Now service portfolio is divided into 3 core areas within our customers' infrastructure environment. We have found that different customers have different requirements depending on their business drivers and our portfolio has been expanded to support as many of our customers' requirements as possible.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_3  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_1  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_3  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_1 et_animated  et_pb_text_align_left  et_pb_blurb_position_top et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2022\/02\/line-icons-53.png\" alt=\"\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-41\" \/><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>OEM Support & Maintenance Services<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p style=\"text-align: center;\">Support Now has partnered with several OEM\u2019s to provide support and maintenance services to customers with back-to-back partner agreements and service level agreements.<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_4  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_2 et_animated  et_pb_text_align_left  et_pb_blurb_position_top et_block_module et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2022\/02\/lifesaver_64px.png\" alt=\"\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-42\" \/><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>OEM Professional Services<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p>As part of the OEM partnership agreements for supplying Support and Maintenance to our customers, Support Now can also provide Professional Services as part of the service portfolio.<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_5  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_with_border et_pb_module et_d4_element et_pb_blurb et_pb_blurb_3 et_animated  et_pb_text_align_left  et_pb_blurb_position_top et_block_module et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><span class=\"et_pb_image_wrap et_pb_only_image_mode_wrap\"><img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2022\/02\/layers_64px.png\" alt=\"\" class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-43\" \/><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>3rd Party Break\/Fix Services<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p style=\"text-align: center;\">The final service as part of the Support Now portfolio is that of 3<sup>rd<\/sup> Party Break\/fix services which is offered to customers who have technology which has reached the OEM end-of-support-life (EOSL).<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_4 et_pb_section_parallax et_pb_with_background  et_pb_css_mix_blend_mode et_pb_fullwidth_section et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t<span class=\"et_parallax_bg_wrap et-pb-parallax-wrapper\"><span\n\t\t\t\t\t\tclass=\"et_parallax_bg et_parallax_bg--et_pb_section_4\"\n\t\t\t\t\t\tstyle=\"background-image: url(https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2024\/01\/Support-Now-Authorised-Serv-providers-header-image.png);\"\n\t\t\t\t\t><\/span><\/span>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<section class=\"et_pb_module et_d4_element et_pb_fullwidth_header et_pb_fullwidth_header_1 et_hover_enabled  et_pb_css_mix_blend_mode et_pb_header_with_image et_pb_text_align_left et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_fullwidth_header_container left\">\n\t\t\t\t\t<div class=\"header-content-container center\">\n\t\t\t\t\t<div class=\"header-content\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t<h2 class=\"et_pb_module_header\">We specialise in servicing, maintaining and supporting Enterprises So You Can Focus On Your Business<\/h2>\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"et_pb_header_content_wrapper\"><p>We proud ourselves on having top industry skills to assist with enterprise storage, backup, storage area networks, and computing platforms.<\/p><\/div>\n\t\t\t\t\t\t<a class=\"et_pb_button et_pb_more_button et_pb_button_one\" href=\"https:\/\/www.supportnow.co.za\/?page_id=13\">Get Started<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"header-image-container center\">\n\t\t\t\t\t<div class=\"header-image\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"540\" src=\"https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2022\/02\/it-services-03.png\" alt=\"\" title=\"\" srcset=\"https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2022\/02\/it-services-03.png 540w, https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2022\/02\/it-services-03-480x480.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 540px, 100vw\" class=\"wp-image-81\" \/>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"et_pb_fullwidth_header_overlay\"><\/div>\n\t\t\t\t<div class=\"et_pb_fullwidth_header_scroll\"><\/div>\n\t\t\t<\/section>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_5  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_2  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_6  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_2  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h3>OEM Support &amp; Maintenance Services<\/h3>\n<p style=\"text-align: justify;\">Many OEM\u2019s require skills and expertise to deliver service projects to customers and due to the locality of South Africa, have partnered with Support Now to deliver these services. What is important is that Support Now has the capability to offer \u201cfeet on the ground\u201d services to these OEM\u2019s as well as more advanced maintenance and Support services to enterprise customers.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_toggle et_pb_toggle_0 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">An Extension of the OEM&#039;s internal Support capability<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p style=\"text-align: justify;\">This happens on behalf of the OEM, to the end customer. This means that Support Now can offer Support &amp; Maintenance services to customers who procure new equipment via the OEM or extend contracts when the initial purchased maintenance and support expires if the customer is unhappy with their existing service provider.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_toggle et_pb_toggle_1 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">Facilitates all processes and requirements<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p style=\"text-align: justify;\">Support Now also facilitates all the processes and requirements for the sparing of parts as well as facilitating the return merchandise authorization (RMA) process with the OEM. This means that for customers with a valid Service and Support contract with either the OEM, any hardware failures will be replaced with local spares to ensure alignment with the Customers Service Level agreement. In the background, Support Now will ensure that the faulty part will be returned to the OEM and the spare will be replenished.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_toggle et_pb_toggle_2 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">List of current OEM Partnerships<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><ul>\n<li>Pure Storage<\/li>\n<li>Fujitsu<\/li>\n<li>CommVault<\/li>\n<li>NEC (HYDRAstor)<\/li>\n<li>SuperMicro<\/li>\n<li>Brocade (via Fujitsu)<\/li>\n<li>Nvidia<\/li>\n<\/ul><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_7  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_image et_pb_image_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2024\/01\/Support-Now-OEM-support.png\" alt=\"\" title=\"Support Now OEM support\" srcset=\"https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2024\/01\/Support-Now-OEM-support.png 1024w, https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2024\/01\/Support-Now-OEM-support-980x980.png 980w, https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2024\/01\/Support-Now-OEM-support-480x480.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" class=\"wp-image-283\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_6 et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_3  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_8  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_image et_pb_image_1\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2024\/01\/Support-Now-OEM-Professional-Services.png\" alt=\"\" title=\"Support Now OEM Professional Services\" srcset=\"https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2024\/01\/Support-Now-OEM-Professional-Services.png 1024w, https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2024\/01\/Support-Now-OEM-Professional-Services-980x980.png 980w, https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2024\/01\/Support-Now-OEM-Professional-Services-480x480.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1024px, 100vw\" class=\"wp-image-284\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_9  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_3  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h3>OEM Professional Services<\/h3>\n<p style=\"text-align: justify;\">As part of the OEM partnership agreements for supplying Support and Maintenance to our customers, Support Now is also able to provide Professional Services as part of the service portfolio. These services are generally project-based engagements that provide customers with implementation, configuration, and integration services for new product deployments.<\/p>\n<p style=\"text-align: justify;\">Post-implementation services that are provided include optimisation, troubleshooting, best practice alignment, and periodic health checks. These services are especially useful in environments that have increased in scale or have new requirements which needs to be incorporated into an existing deployment.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_7  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_4  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_10  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_4  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h3>3rd Party Break\/Fix Services<\/h3>\n<p>The final service as part of the Support Now portfolio is that of 3<sup>rd<\/sup> Party Break\/fix services which are offered to customers who have technology that has reached the OEM end-of-support-life (EOSL). EOSL is when an OEM discontinues support for older generation technology and will no longer offer any contractual maintenance and support contracts to customers.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_toggle et_pb_toggle_3 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">Extended Break\/fix capabilities<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p style=\"text-align: justify;\">For some customers, the investment made in technology requires them to \u201csweat their assets\u201d beyond the EOSL period and therefore require some form of break\/fix capability to ensure that the technology can continue to be serviced.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_toggle et_pb_toggle_4 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">Migrating from EOSL to new Technology<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p style=\"text-align: justify;\">In other customers' environments, they are in the process of migrating from EOSL to newly purchased technology and thus need to ensure that they have the old technology serviced for a short period of time.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_toggle et_pb_toggle_5 et_pb_toggle_item  et_pb_toggle_close\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h5 class=\"et_pb_toggle_title\">3rd Party Maintenance Companies<\/h5>\n\t\t\t\t<div class=\"et_pb_toggle_content clearfix\"><p style=\"text-align: justify;\">Support Now provides such break\/fix services to our customers either through our own internal mechanisms or with the help of other 3<sup>rd<\/sup> party maintenance companies. Currently, we provide 3<sup>rd<\/sup> party break\/fix services for the following technologies:<\/p>\n<ul>\n<li>OEM EOSL as per above<\/li>\n<li>Hitachi Ventara<\/li>\n<li>Dell\/EMC<\/li>\n<li>CISCO<\/li>\n<\/ul><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_11  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_image et_pb_image_2\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<span class=\"et_pb_image_wrap \"><img decoding=\"async\" src=\"https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2024\/01\/DALL\u00b7E-2024-01-15-15.05.04-Design-a-third-image-for-a-computer-technical-support-company-free-from-any-words-or-text.-This-image-should-visually-convey-the-essence-of-tech-supp.png\" alt=\"\" title=\"DALL\u00b7E 2024-01-15 15.05.04 - Design a third image for a computer technical support company, free from any words or text. This image should visually convey the essence of tech supp\" \/><\/span>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_8  et_pb_css_mix_blend_mode et_section_specialty et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_row et_block_row et_d4_element et_pb_gutters2\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_12   et_pb_specialty_column  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row_inner et_pb_row_inner_1  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_pb_column et_pb_column_1_4 et_d4_element et_pb_column_inner et_pb_column_inner_2  et_pb_css_mix_blend_mode et_block_column et_pb_column_empty\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_pb_column et_pb_column_1_4 et_d4_element et_pb_column_inner et_pb_column_inner_3  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_button_module_wrapper et_pb_button_1_wrapper et_pb_button_alignment_center et_pb_module \">\n\t\t\t\t<a class=\"et_pb_button et_d4_element et_pb_button_1 et_animated et_hover_enabled et_pb_bg_layout_light et_block_module\" href=\"https:\/\/www.supportnow.co.za\/?page_id=8\" target=\"_blank\">About Us<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_2 et_pb_column et_pb_column_13    et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_4 et_animated  et_pb_text_align_left  et_pb_blurb_position_top et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><a href=\"mailto:info@supportnow.co.za\">Get A Free Quote<\/a><\/h4>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_section et_pb_section_9 et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_5 et_pb_gutters3  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_2_3 et_pb_column et_pb_column_14  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<div id=\"et_pb_contact_form_0\" class=\"et_pb_with_border et_pb_module et_d4_element et_pb_contact_form_0 et_pb_contact_form_container clearfix et_block_module\" data-form_unique_num=\"0\" data-form_unique_id=\"98fa6d21-a00e-4263-a8ed-511bd35c12b0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<h2 class=\"et_pb_contact_main_title\">We&#039;re Here To Help!<\/h2>\n\t\t\t\t<div class=\"et-pb-contact-message\"><\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_contact\">\n\t\t\t\t\t<form class=\"et_pb_contact_form clearfix\" method=\"post\" action=\"https:\/\/www.supportnow.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F11\">\n\t\t\t\t\t\t<p class=\"et_d4_element et_pb_contact_field et_pb_contact_field_0 et_pb_contact_field_half\" data-id=\"name\" data-type=\"input\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<label for=\"et_pb_contact_name_0\" class=\"et_pb_contact_form_label\">Name<\/label>\n\t\t\t\t<input type=\"text\" id=\"et_pb_contact_name_0\" class=\"input\" value=\"\" name=\"et_pb_contact_name_0\" data-required_mark=\"required\" data-field_type=\"input\" data-original_id=\"name\" placeholder=\"Name\">\n\t\t\t<\/p><p class=\"et_d4_element et_pb_contact_field et_pb_contact_field_1 et_pb_contact_field_half et_pb_contact_field_last\" data-id=\"email\" data-type=\"email\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<label for=\"et_pb_contact_email_0\" class=\"et_pb_contact_form_label\">Email Address<\/label>\n\t\t\t\t<input type=\"text\" id=\"et_pb_contact_email_0\" class=\"input\" value=\"\" name=\"et_pb_contact_email_0\" data-required_mark=\"required\" data-field_type=\"email\" data-original_id=\"email\" placeholder=\"Email Address\">\n\t\t\t<\/p><p class=\"et_d4_element et_pb_contact_field et_pb_contact_field_2 et_pb_contact_field_last\" data-id=\"message\" data-type=\"text\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<label for=\"et_pb_contact_message_0\" class=\"et_pb_contact_form_label\">Message<\/label>\n\t\t\t\t<textarea name=\"et_pb_contact_message_0\" id=\"et_pb_contact_message_0\" class=\"et_pb_contact_message input\" data-required_mark=\"required\" data-field_type=\"text\" data-original_id=\"message\" placeholder=\"Message\"><\/textarea>\n\t\t\t<\/p>\n\t\t\t\t\t\t<input type=\"hidden\" value=\"et_contact_proccess\" name=\"et_pb_contactform_submit_0\"\/>\n\t\t\t\t\t\t<div class=\"et_contact_bottom_container\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<button type=\"submit\" name=\"et_builder_submit_button\" class=\"et_pb_contact_submit et_pb_button\">send messages<\/button>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<input type=\"hidden\" id=\"_wpnonce-et-pb-contact-form-submitted-0\" name=\"_wpnonce-et-pb-contact-form-submitted-0\" value=\"1fce736c0d\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F11\" \/>\n\t\t\t\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_1_3 et_pb_column et_pb_column_15  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_5 et_animated  et_pb_text_align_left  et_pb_blurb_position_left et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\ue081<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>Office<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p>3 Georgian Crescent West<\/p>\n<p>Bryanston<\/p>\n<p>2021<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_6 et_animated  et_pb_text_align_left  et_pb_blurb_position_left et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\ue06b<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>Hours<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p>M-F: 8am - 5pm<br \/>S-S: Closed<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_blurb et_pb_blurb_7 et_animated  et_pb_text_align_left  et_pb_blurb_position_left et_block_module et_pb_bg_layout_dark\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_blurb_content\">\n\t\t\t\t\t<div class=\"et_pb_main_blurb_image et_pb_css_mix_blend_mode\"><span class=\"et_pb_image_wrap\"><span class=\"et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone et-pb-icon\">\ue090<\/span><\/span><\/div>\n\t\t\t\t\t<div class=\"et_pb_blurb_container\">\n\t\t\t\t\t\t<h4 class=\"et_pb_module_header\"><span>Call Us<\/span><\/h4>\n\t\t\t\t\t\t<div class=\"et_pb_blurb_description\"><p>+27 861 777 372<\/p><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p>We can provide various different technical services to both enterprise customers and technology vendors in the industry. Our services include ad-hoc consulting services, break-fix services, project-related installation and implementation services as well as remote and onsite managed operational services.<\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.supportnow.co.za\/index.php?rest_route=\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.supportnow.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.supportnow.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.supportnow.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.supportnow.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11"}],"version-history":[{"count":36,"href":"https:\/\/www.supportnow.co.za\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":528,"href":"https:\/\/www.supportnow.co.za\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions\/528"}],"wp:attachment":[{"href":"https:\/\/www.supportnow.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}