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text_line_height=”0.2em” header_font=”||||||||” header_text_color=”gcid-f5bdcf71-4fc1-4bda-aef8-a185a1040338″ header_2_font=”Open Sans||||||||” header_2_text_color=”gcid-3f82d516-9259-4bb6-8200-61f4ccb56c65″ header_2_font_size=”48px” header_2_line_height=”1.4em” text_orientation=”center” custom_margin=”||30px||false” custom_margin_tablet=”||0px|” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” text_font_size_tablet=”80px” text_font_size_phone=”60px” text_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”” header_2_font_size_phone=”36px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{%22gcid-448751d0-602f-469f-addf-eab2bb9b5ce1%22:%91%22header_text_color%22%93,%22gcid-f5bdcf71-4fc1-4bda-aef8-a185a1040338%22:%91%22header_text_color%22%93,%22gcid-3f82d516-9259-4bb6-8200-61f4ccb56c65%22:%91%22header_2_text_color%22%93}”]<\/p>\n
SERVICES<\/p>\n
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The Support Now service portfolio is divided into 3 core areas within our customers’ infrastructure environment. We have found that different customers have different requirements depending on their business drivers and our portfolio has been expanded to support as many of our customers’ requirements as possible.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Services” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ custom_margin=”|||” custom_padding=”|||” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”OEM Support & Maintenance Services” image=”https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2022\/02\/line-icons-53.png” _builder_version=”4.27.2″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”24px” header_line_height=”1.2em” body_font=”Open Sans||||||||” body_font_size=”16px” body_line_height=”1.8em” background_color=”gcid-3f82d516-9259-4bb6-8200-61f4ccb56c65″ background_layout=”dark” custom_margin=”||0px|” custom_padding=”40px|30px|40px|30px|true|true” animation_style=”fold” animation=”off” hover_enabled=”0″ global_colors_info=”{%22gcid-3f82d516-9259-4bb6-8200-61f4ccb56c65%22:%91%22background_color%22%93}” sticky_enabled=”0″ height=”434px”]<\/p>\n
Support Now has partnered with several OEM\u2019s to provide support and maintenance services to customers with back-to-back partner agreements and service level agreements.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”OEM Professional Services” image=”https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2022\/02\/lifesaver_64px.png” _builder_version=”4.27.2″ header_font=”|700|||||||” header_text_align=”center” header_font_size=”22px” header_line_height=”1.2em” body_font=”Open Sans||||||||” body_text_align=”center” body_font_size=”16px” body_line_height=”1.8em” background_color=”gcid-448751d0-602f-469f-addf-eab2bb9b5ce1″ min_height=”416.2px” min_height_tablet=”416.2px” min_height_phone=”416.2px” min_height_last_edited=”on|tablet” custom_margin=”||13px|||” custom_padding=”40px|30px|40px|30px|true|true” animation_style=”fold” animation_delay=”150ms” animation=”off” hover_enabled=”0″ locked=”off” sticky_enabled=”0″ global_colors_info=”{%22gcid-3f82d516-9259-4bb6-8200-61f4ccb56c65%22:%91%22background_color%22%93,%22gcid-448751d0-602f-469f-addf-eab2bb9b5ce1%22:%91%22background_color%22%93}” height=”434px”]<\/p>\n
As part of the OEM partnership agreements for supplying Support and Maintenance to our customers, Support Now can also provide Professional Services as part of the service portfolio.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”3rd Party Break\/Fix Services” image=”https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2022\/02\/layers_64px.png” _builder_version=”4.27.2″ header_font=”|700|||||||” header_text_align=”center” header_text_color=”#FFFFFF” header_font_size=”24px” header_line_height=”1.2em” body_font=”Open Sans||||||||” body_text_color=”#FFFFFF” body_font_size=”16px” body_line_height=”1.8em” background_color=”gcid-3f82d516-9259-4bb6-8200-61f4ccb56c65″ min_height=”416.2px” min_height_tablet=”416.2px” min_height_phone=”416.2px” min_height_last_edited=”on|tablet” custom_margin=”||0px|” custom_padding=”23px|30px|23px|30px|true|true” animation_style=”fold” animation_delay=”200ms” animation=”off” hover_enabled=”0″ border_width_all=”1px” border_color_all=”rgba(21,49,78,0.17)” locked=”off” global_colors_info=”{%22gcid-3f82d516-9259-4bb6-8200-61f4ccb56c65%22:%91%22background_color%22,%22background_color%22%93,%22gcid-448751d0-602f-469f-addf-eab2bb9b5ce1%22:%91%22background_color%22%93}” height=”434px” sticky_enabled=”0″]<\/p>\n
The final service as part of the Support Now portfolio is that of 3rd<\/sup> Party Break\/fix services which is offered to customers who have technology which has reached the OEM end-of-support-life (EOSL).<\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Feature” _builder_version=”4.16″ background_image=”https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2024\/01\/Support-Now-Authorised-Serv-providers-header-image.png” parallax=”on” custom_margin=”|5%||” custom_padding=”0px|0|0px|0px|false|false” border_radii=”||26vw|26vw|” locked=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”We specialise in servicing, maintaining and supporting Enterprises So You Can Focus On Your Business” button_one_text=”Get Started” button_one_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEzIn19@” header_image_url=”https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2022\/02\/it-services-03.png” _builder_version=”4.27.2″ _dynamic_attributes=”button_one_url” title_level=”h2″ title_font=”||||||||” title_font_size=”40px” title_line_height=”1.2em” content_font=”Open Sans||||||||” content_font_size=”18px” content_line_height=”1.8em” subhead_font=”||||||||” background_color=”rgba(0,0,0,0)” use_background_color_gradient=”on” background_color_gradient_direction=”140deg” background_color_gradient_stops=”rgba(0,72,114,0.9) 0%|#291160 100%” background_color_gradient_start=”rgba(0,72,114,0.9)” background_color_gradient_end=”#291160″ parallax=”on” parallax_method=”on” custom_button_one=”on” button_one_text_size=”15px” button_one_bg_color=”gcid-448751d0-602f-469f-addf-eab2bb9b5ce1″ button_one_border_width=”10px” button_one_border_color=”gcid-448751d0-602f-469f-addf-eab2bb9b5ce1″ button_one_border_radius=”100px” button_one_letter_spacing=”5px” button_one_font=”Open Sans|700||on|||||” button_one_use_icon=”off” custom_margin=”|||” custom_padding=”100px||100px||true” custom_padding_tablet=”10px||33px||false|false” custom_padding_phone=”|||” custom_padding_last_edited=”on|tablet” hover_enabled=”0″ title_font_size_tablet=”” title_font_size_phone=”36px” title_font_size_last_edited=”on|desktop” content_font_size_tablet=”” content_font_size_phone=”16px” content_font_size_last_edited=”on|phone” button_one_text_size_last_edited=”off|desktop” button_two_text_size_tablet=”” button_two_text_size_phone=”” button_two_text_size_last_edited=”on|desktop” button_one_border_color_hover=”#ff8a3d” button_one_border_radius_hover=”100px” button_one_letter_spacing_hover=”5px” button_one_bg_color_hover=”#ff8a3d” global_colors_info=”{%22gcid-448751d0-602f-469f-addf-eab2bb9b5ce1%22:%91%22button_one_bg_color%22,%22button_one_border_color%22,%22button_one_border_color__hover%22,%22button_one_bg_color__hover%22%93}” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”on” button_one_border_color__hover=”#8aa7bf” button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”on|desktop” button_one_border_radius__hover=”100px” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”on|hover” button_one_letter_spacing__hover=”5px” button_two_letter_spacing__hover_enabled=”off” button_one_bg_color__hover_enabled=”on|desktop” button_one_bg_color__hover=”#8aa7bf” button_two_bg_color__hover_enabled=”off” button_one_bg_enable_color__hover=”on” sticky_enabled=”0″]<\/p>\n We proud ourselves on having top industry skills to assist with enterprise storage, backup, storage area networks, and computing platforms.<\/p>\n [\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Service Type” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.2″ text_font=”Open Sans||||||||” text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” header_text_color=”gcid-3f82d516-9259-4bb6-8200-61f4ccb56c65″ header_2_font=”||||||||” header_3_font=”|700|||||||” header_3_text_color=”gcid-3f82d516-9259-4bb6-8200-61f4ccb56c65″ header_3_font_size=”24px” header_3_line_height=”1.6em” custom_margin=”-25px||59px|||” custom_margin_tablet=”||30px||false|false” custom_margin_phone=”-25px||20px||false|false” custom_margin_last_edited=”on|tablet” hover_enabled=”0″ locked=”off” global_colors_info=”{%22gcid-3f82d516-9259-4bb6-8200-61f4ccb56c65%22:%91%22header_text_color%22,%22header_3_text_color%22%93}” sticky_enabled=”0″]<\/p>\n Many OEM\u2019s require skills and expertise to deliver service projects to customers and due to the locality of South Africa, have partnered with Support Now to deliver these services. What is important is that Support Now has the capability to offer \u201cfeet on the ground\u201d services to these OEM\u2019s as well as more advanced maintenance and Support services to enterprise customers.<\/p>\n [\/et_pb_text][et_pb_toggle title=”An Extension of the OEM’s internal Support capability” _builder_version=”4.27.2″ title_font=”|700|||||||” background_color=”#f1f1f1″ custom_margin=”||8px|” custom_padding=”16px||16px||true” hover_enabled=”0″ border_width_all=”0px” global_colors_info=”{}” title_font_size=”14px” sticky_enabled=”0″]<\/p>\n This happens on behalf of the OEM, to the end customer. This means that Support Now can offer Support & Maintenance services to customers who procure new equipment via the OEM or extend contracts when the initial purchased maintenance and support expires if the customer is unhappy with their existing service provider.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Facilitates all processes and requirements” _builder_version=”4.27.2″ title_font=”|700|||||||” background_color=”#f1f1f1″ custom_margin=”||8px|” custom_padding=”16px||16px||true” hover_enabled=”0″ border_width_all=”0px” global_colors_info=”{}” title_font_size=”14px” sticky_enabled=”0″]<\/p>\n Support Now also facilitates all the processes and requirements for the sparing of parts as well as facilitating the return merchandise authorization (RMA) process with the OEM. This means that for customers with a valid Service and Support contract with either the OEM, any hardware failures will be replaced with local spares to ensure alignment with the Customers Service Level agreement. In the background, Support Now will ensure that the faulty part will be returned to the OEM and the spare will be replenished.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”List of current OEM Partnerships” _builder_version=”4.27.2″ title_font=”|700|||||||” background_color=”#f1f1f1″ custom_margin=”||8px|” custom_padding=”16px||16px||true” hover_enabled=”0″ border_width_all=”0px” global_colors_info=”{}” title_font_size=”14px” sticky_enabled=”0″]<\/p>\n [\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2024\/01\/Support-Now-OEM-support.png” title_text=”Support Now OEM support” align_tablet=”center” align_phone=”center” align_last_edited=”on|desktop” _builder_version=”4.16″ transform_scale=”98%|98%” transform_translate=”0px|-29px” locked=”off” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Service Type” _builder_version=”4.16″ background_color=”#edf0f2″ custom_margin=”|||5%” custom_padding=”80px|0|0px|0px|false|false” border_radii=”|20vw|||20vw” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2024\/01\/Support-Now-OEM-Professional-Services.png” title_text=”Support Now OEM Professional Services” align_tablet=”center” align_phone=”center” align_last_edited=”on|desktop” _builder_version=”4.16″ transform_scale=”89%|89%” transform_translate=”-1px|-61px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.2″ text_font=”Open Sans||||||||” text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”||||||||” header_3_font=”|700|||||||” header_3_text_color=”gcid-3f82d516-9259-4bb6-8200-61f4ccb56c65″ header_3_font_size=”24px” header_3_line_height=”1.6em” hover_enabled=”0″ global_colors_info=”{%22gcid-3f82d516-9259-4bb6-8200-61f4ccb56c65%22:%91%22header_3_text_color%22%93}” sticky_enabled=”0″]<\/p>\n As part of the OEM partnership agreements for supplying Support and Maintenance to our customers, Support Now is also able to provide Professional Services as part of the service portfolio. These services are generally project-based engagements that provide customers with implementation, configuration, and integration services for new product deployments.<\/p>\n Post-implementation services that are provided include optimisation, troubleshooting, best practice alignment, and periodic health checks. These services are especially useful in environments that have increased in scale or have new requirements which needs to be incorporated into an existing deployment.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Service Type” _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.2″ _module_preset=”default” text_font=”Open Sans||||||||” text_font_size=”16px” header_3_font=”|700|||||||” header_3_text_color=”gcid-3f82d516-9259-4bb6-8200-61f4ccb56c65″ header_3_font_size=”24px” hover_enabled=”0″ text_line_height_tablet=”” text_line_height_phone=”2.1em” text_line_height_last_edited=”on|phone” global_colors_info=”{%22gcid-3f82d516-9259-4bb6-8200-61f4ccb56c65%22:%91%22header_3_text_color%22%93}” sticky_enabled=”0″]<\/p>\n The final service as part of the Support Now portfolio is that of 3rd<\/sup> Party Break\/fix services which are offered to customers who have technology that has reached the OEM end-of-support-life (EOSL). EOSL is when an OEM discontinues support for older generation technology and will no longer offer any contractual maintenance and support contracts to customers.<\/p>\n [\/et_pb_text][et_pb_toggle title=”Extended Break\/fix capabilities” _builder_version=”4.27.2″ title_font=”|700|||||||” background_color=”#f1f1f1″ custom_margin=”||8px|” custom_padding=”16px||16px||true” hover_enabled=”0″ border_width_all=”0px” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n For some customers, the investment made in technology requires them to \u201csweat their assets\u201d beyond the EOSL period and therefore require some form of break\/fix capability to ensure that the technology can continue to be serviced.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Migrating from EOSL to new Technology” _builder_version=”4.27.2″ title_font=”|700|||||||” background_color=”#f1f1f1″ custom_margin=”||8px|” custom_padding=”16px||16px||true” hover_enabled=”0″ border_width_all=”0px” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n In other customers’ environments, they are in the process of migrating from EOSL to newly purchased technology and thus need to ensure that they have the old technology serviced for a short period of time.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”3rd Party Maintenance Companies” _builder_version=”4.27.2″ title_font=”|700|||||||” background_color=”#f1f1f1″ custom_margin=”||8px|” custom_padding=”16px||16px||true” hover_enabled=”0″ border_width_all=”0px” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Support Now provides such break\/fix services to our customers either through our own internal mechanisms or with the help of other 3rd<\/sup> party maintenance companies. Currently, we provide 3rd<\/sup> party break\/fix services for the following technologies:<\/p>\n [\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.supportnow.co.za\/wp-content\/uploads\/2024\/01\/DALL\u00b7E-2024-01-15-15.05.04-Design-a-third-image-for-a-computer-technical-support-company-free-from-any-words-or-text.-This-image-should-visually-convey-the-essence-of-tech-supp.png” title_text=”DALL\u00b7E 2024-01-15 15.05.04 – Design a third image for a computer technical support company, free from any words or text. 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global_colors_info=”{%22gcid-448751d0-602f-469f-addf-eab2bb9b5ce1%22:%91%22icon_color%22%93}”]<\/p>\n +27 861 777 372<\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" SERVICES Core FocusThe Support Now service portfolio is divided into 3 core areas within our customers’ infrastructure environment. We have found that different customers have different requirements depending on their business drivers and our portfolio has been expanded to support as many of our customers’ requirements as possible.Support Now has partnered with several OEM\u2019s to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n We can provide various different technical services to both enterprise customers and technology vendors in the industry. Our services include ad-hoc consulting services, break-fix services, project-related installation and implementation services as well as remote and onsite managed operational services.<\/p>\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.supportnow.co.za\/index.php?rest_route=\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.supportnow.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.supportnow.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.supportnow.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.supportnow.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11"}],"version-history":[{"count":36,"href":"https:\/\/www.supportnow.co.za\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":528,"href":"https:\/\/www.supportnow.co.za\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions\/528"}],"wp:attachment":[{"href":"https:\/\/www.supportnow.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}OEM Support & Maintenance Services<\/h3>\n
\n
OEM Professional Services<\/h3>\n
3rd Party Break\/Fix Services<\/h3>\n
\n
S-S: Closed<\/p>\n